How to Handle Home Insurance Claims During a Disaster

Insurance Services Tips 

Natural disasters can strike at any moment, leaving homeowners with significant damage to their property. In such cases, filing a home insurance claim is the first step towards recovering your losses. However, the claim process can be complicated and overwhelming, especially during a disaster. In this article, we will discuss how to handle home insurance claims during a disaster, so you can get the compensation you deserve.

The Importance of Being Prepared

Before a disaster strikes, it's crucial to be prepared. This means having a home inventory, knowing your insurance policy, and having an emergency plan in place. A home inventory is a detailed list of all your belongings, including their value and purchase date. It can be challenging to remember everything you own after a disaster, so having a home inventory can make the claims process smoother. Knowing your insurance policy means understanding what is covered and what is not. Review your policy regularly and make sure you have adequate coverage for your needs. Having an emergency plan in place means knowing what to do and where to go in case of a disaster. Make sure your family knows the plan and practice it regularly.

Steps to Take After a Disaster

After a disaster, the first step is to ensure your family's safety. Once everyone is safe, you can start the claims process. Here are the steps to take:

Contact Your Insurance Company

Contact your insurance company as soon as possible. Most insurance companies have a 24/7 claims hotline, so you can file a claim even outside of business hours. Be prepared to provide your policy number, a description of the damage, and any photos or videos you have of the damage.

Mitigate Further Damage

Mitigating further damage means taking steps to prevent further harm to your property. For example, if your roof is damaged, cover it with a tarp to prevent water from entering your home. If your home is flooded, remove any standing water to prevent mold growth. Your insurance company may cover the cost of mitigation, so keep track of any expenses you incur.

Document the Damage

Documenting the damage means taking photos and videos of the damage to your property. This documentation will be crucial when filing your claim. Take as many photos as possible from different angles, and make sure they are clear and well-lit. If possible, take photos of the damage before you start mitigating further damage.

Keep Track of Expenses

Keep track of all the expenses you incur as a result of the disaster. This includes expenses related to mitigation, temporary housing, and repairs. Your insurance company may reimburse you for some or all of these expenses, so keep all receipts and invoices.

Dealing with the Claims Process

Dealing with the claims process can be overwhelming, but there are steps you can take to make it smoother.

Be Patient

The claims process can take time, especially during a disaster when many people are filing claims. Be patient and understand that your insurance company is doing their best to process your claim as quickly as possible.

Communicate Clearly

Communicate clearly with your insurance company. Make sure you understand the claims process and what is required of you. Ask questions if you are unsure about anything, and keep your insurance company updated on any changes or developments.

Work with Contractors

Working with contractors can be challenging, but it's crucial to find reputable contractors who can repair your home. Your insurance company may have a list of preferred contractors, but you are not required to use them. Do your research and get multiple quotes before hiring a contractor.

Don't Settle for Less

Don't settle for less than what you are entitled to. Your insurance company may try to offer you a lower settlement than what you deserve, but you have the right to negotiate. If you are not satisfied with the settlement offered, you can dispute it with your insurance company.

Understand the Claims Process

Understanding the claims process is crucial to getting the compensation you deserve. The claims process can be complicated, so make sure you read your insurance policy carefully and understand the coverage you have. Your insurance company will assign an adjuster to your claim, who will assess the damage and determine the amount of compensation you are entitled to. Be prepared to provide any additional documentation or information the adjuster may require.

Keep Your Insurance Company Updated

Keep your insurance company updated on any changes or developments in your claim. This includes any additional damage you discover, any expenses you incur, and any repairs you make. Your insurance company needs to know about these developments to process your claim correctly.

Consider Hiring a Public Adjuster

If you are having trouble with your insurance company or feel like you are not getting the compensation you deserve, consider hiring a public adjuster. A public adjuster is an independent insurance professional who can help you with your claim. They will assess the damage, negotiate with your insurance company, and help you get the compensation you deserve. Keep in mind that public adjusters charge a fee, usually a percentage of the settlement amount.


Handling home insurance claims during a disaster can be challenging, but being prepared and knowing what to do can make the process smoother. Remember to contact your insurance company as soon as possible, mitigate further damage, document the damage, and keep track of expenses. Be patient, communicate clearly, work with reputable contractors, and don't settle for less than what you are entitled to. By following these steps, you can get the compensation you deserve and start rebuilding your home and your life.