How to File a Professional Liability Insurance Claim

Insurance Services Tips 

Filing a professional liability insurance claim can be a stressful and time-consuming process. But by following the right steps and working closely with your insurer, you can ensure that you get the protection you need. In this article, we'll discuss the process of filing a professional liability insurance claim in more detail.

What is Professional Liability Insurance?

Professional liability insurance, also known as errors and omissions insurance, is a type of insurance that protects professionals from financial damages resulting from claims made against them by clients who believe they have made a mistake or acted negligently. Professionals who may need professional liability insurance include doctors, lawyers, architects, engineers, and accountants, among others.

Step 1: Notify Your Insurer

The first step in filing a professional liability insurance claim is to notify your insurer. This should be done as soon as possible after you become aware of a potential claim. Even if you're not sure whether the incident in question will result in a claim, it's better to be safe than sorry. Contact your insurer and provide them with as much information as possible about the incident.

When notifying your insurer, be sure to provide them with all the relevant details, including the date and time of the incident, the parties involved, and any other relevant information. This will help your insurer to begin the claims process and ensure that your claim is handled in a timely and efficient manner.

Step 2: Gather Evidence

Once you've notified your insurer, it's time to start gathering evidence. This includes any documentation related to the incident, such as contracts, emails, and other correspondence. You should also gather any witness statements or other evidence that supports your version of events. The more evidence you have, the stronger your case will be.

When gathering evidence, be sure to keep everything organized and in one place. This will make it easier for you to present your case to your insurer and ensure that nothing is overlooked.

Step 3: Cooperate with Your Insurer

Your insurer will likely assign an adjuster to your case. This person will be responsible for investigating the claim and determining whether it's covered under your policy. It's important to cooperate fully with the adjuster and provide them with any information they request. This includes answering their questions honestly and providing any additional documentation they need.

During the investigation process, your adjuster may contact you to ask for additional information or to clarify certain details. It's important to respond to these requests in a timely manner and to provide as much information as possible. This will help to ensure that your claim is handled quickly and efficiently.

Step 4: Negotiate a Settlement

If your claim is covered under your policy, your insurer will work with you to negotiate a settlement. This may involve paying a certain amount of money to the claimant or providing other forms of compensation. It's important to remember that your insurer is there to protect you, but they also have a responsibility to act in the best interests of the claimant. This means that they may not be able to settle the claim for as little as you would like.

When negotiating a settlement, it's important to be realistic about your options. Your insurer will work with you to find a solution that is fair to both you and the claimant. This may involve making a payment or providing other forms of compensation, such as services or products.

Step 5: Review Your Policy

After your claim has been settled, take some time to review your policy. Consider whether there are any changes you need to make to your coverage to better protect yourself in the future. You may also want to review your business practices to identify any areas where you can reduce your risk of future claims.

When reviewing your policy, pay attention to the coverage limits, exclusions, and deductibles. These factors can have a significant impact on your coverage and your ability to file a claim in the future.


Filing a professional liability insurance claim can be a complicated and stressful process. But by following these steps and working closely with your insurer, you can ensure that you get the protection you need. Remember to act quickly, gather evidence, and cooperate fully with your insurer. And after your claim has been settled, take some time to review your policy and make any necessary changes to your coverage. By doing so, you can protect yourself and your business from future claims and ensure that you have the peace of mind you need to focus on your work.